Returns & Exchanges

At Klatch Coffee, we strive for excellence in every roast; if you are not satisfied with your purchase, we offer a 30-day return window for merchandise and equipment.

Return Process

• 1.
  Review Eligibility

  Ensure your item is in its original packaging and unused. Please note that due to its perishable nature, roasted whole bean coffee cannot be returned once opened.

• 2.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely package your items with the RMA clearly marked on the outside and ship them to our San Dimas roasting facility using a trackable shipping method.

• 4.
  Receive Refund

  Once our quality control team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.